The short answer is that Legacy will take full responsibility for it! We clean over 3000 bathrooms, 800 kitchens, and over 3000 bedroom and common areas in just 30 days. Anyone that cleans that much, is bound to drop or knock something over. We know that we can’t eliminate accidents. But we do make a great effort to keep it to a minimum. For instance, our cleaners are given ample time to clean each house so they do not feel rushed. Our very cleaning method and work flow are designed to minimize property damage. We work in small teams to avoid commotion in the work space and minimize accidents. All our equipment and tools are fairly new and in perfect working condition. Our cleaners are not penalized for property damage. They are penalized however for not reporting the damage when it does occur. Therefore, our cleaners are extremely honest and upfront about reporting damage. Damaging something on accident is an honest mistake, but hiding it is not! Your trust is important to us and we will do everything in our power to keep your trust and make amendments for your loss.