At Legacy it is once and done! First of all, we open an account to each client which includes all your requests, needs, wants, and suggestions about the cleaning. The cleaner will have access to all that info on the day of your cleaning and will incorporate your notes on their report about the cleaning at the end of the day as well. Second, we assign you a default team of two cleaners. So, if one happens to be unavailable, there is still one person familiar with your home and pets. And third, we have a very low cleaner rotation compared to the industry average.